Spare Parts Coordinator

Sungrow USA Corporation•Houston, TX

5h•$55,000 - $75,000•Hybrid

About The Position

Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power installations. Sungrow North America is known for its commitment to innovation, high-quality standards, and exceptional customer service, aiming to provide sustainable and reliable energy solutions to meet the growing demand for clean power. This role is responsible for managing spare parts, tool orders, equipment orders, and occasionally assist with dispatches placed by various teams efficiently, ensuring accurate entry, tracking, and detailed documentation of all parts-related activities. It involves validating orders, confirming correct part selection, and supporting field service and dispatch teams by providing timely updates on inventory levels and deliveries.

Requirements

A minimum of 5 years of experience in a customer service or inventory management role.
Bachelor’s degree or technical degree in a relevant field, or equivalent experience in spare parts management or logistics.
Technical problem-solving and analytical skills to troubleshoot order issues and optimize inventory management.
Strong self-starter mentality with a proactive approach to tasks and responsibilities.
Exceptional communication skills, including the ability to explain technical information to both technical and non-technical teams.
Excellent customer service skills, with a focus on resolving issues quickly and effectively.
Ability to work under pressure, meet deadlines, and manage multiple priorities.
Organizational skills with an eye for detail and the ability to maintain accurate records.
Experience using inventory management systems, with familiarity in Airtable or similar tools for tracking and managing orders and parts.
Strong collaboration skills to work effectively with warehouse, field service, dispatch teams, and vendors.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) for generating reports and maintaining accurate documentation.
Service-oriented attitude, ensuring the timely and accurate delivery of parts and services to both the field service teams and vendors.

Nice To Haves

Preferred experience in the solar industry, particularly in field service, parts management, or supply chain operations related to renewable energy projects.
Relevant certifications in inventory management or logistics (such as Certified Supply Chain Professional, APICS certifications) would be a plus.

Responsibilities

Accurately process spare parts orders, including detailed entry of part numbers, descriptions, quantities, and delivery locations.
Validate incoming parts requests from field service teams for accuracy before processing orders.
Monitor order statuses to ensure on-time fulfillment and delivery.
Maintain regular communication with vendors and suppliers to track order progress and address delays.
Collaborate with the warehouse team to maintain accurate inventory records and track usage rates.
Provide field service and vendor management team with real-time updates on inventory levels and availability.
Double-check orders to verify the correct parts and specifications.
Resolve issues related to incorrect orders, including initiating returns or exchanges when necessary.
Generate and deliver reports related to inventory, order accuracy, and other key performance metrics.
Order ad-hoc tools and specialty equipment requested by various teams thought out service
Coordinate delivery or shipment of tools to technicians.
Source and schedule rental equipment based on project requirements.
Coordinate delivery and pickup with rental vendors and job sites.
Track rental periods and ensure equipment is returned on or before due dates.
Assess incoming dispatch requests to verify technical feasibility and completeness.
Coordinate the dispatch of vendors for onsite service, ensuring alignment with technical requirements.
Establish a clear and detailed scope of work before dispatching vendors.
Optimize vendor schedules to improve efficiency, reduce costs, and meet service deadlines.
Track project progress for transformer-related work (repair, testing, inspection, swapping, and scrap activities), escalating risks or delays as needed.