Spanish Interpreter (Part-Time)

Mary Free Bed Rehabilitation Hospital•Grand Rapids, MI

1d•Onsite

About The Position

Performs Spanish certified medical interpretation and translation between medical staff, patients and families. Coordinates the provision of certified medical interpretation and translation services for all rehabilitation hospital service lines. Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care. Mission Statement: Restoring hope and freedom through rehabilitation. Employment Value Proposition: At Mary Free Bed, we take pride in our values-based culture: Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees. Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities. Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization. Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community. A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Requirements

Two-year associate’s degree in Business, Finance, Health Care and/or a minimum of two years of experience in both professional and hospital interpreter services.
Completion of a 40-hour healthcare interpreter training class.
Competency in Microsoft Office Suite and ability to quickly adapt to new technology.
Able to work independently at a high level of efficiency.
High emotional intelligence to manage dynamic social interactions.
Detail-oriented.
Highly organized to handle multiple tasks throughout the day.
Outstanding written and oral communication skills, understanding and effective use of both verbal and non-verbal communication.

Nice To Haves

Ability to obtain CCHI certification within 1 year of employment.

Responsibilities

Performs Spanish certified medical interpretation and translation between medical staff, patients and families.
Coordinates the provision of certified medical interpretation and translation services for all rehabilitation hospital service lines.
Adheres to the NCIHC (National Council of Interpreters in Health Care) Code of Ethics.
Assists with scheduling and other tasks during down time.
Understands and communicates to staff the proper use of interpreting services and tools.
Knows how to use and locate interpretation tools (ipad, phones, etc) that the hospital service lines use to ensure communication needs of our patients are being met.
Maintains or exceeds productivity expectations.
Maintains policies and procedures related to interpreter and translation services.
Follows the Mary Free Bed Standards of Behavior.
Uses all technology available to meet the interpretation needs of the patients for all hospital service lines.
Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members.
This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.
Contribute by identifying problems and seeking solutions.
Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.
Demonstrated ability to interpret for multiple medical disciplines for patients/families from English to Spanish and vice versa.
Ability to assist with daily interpreter reports to assure coverage and prevent double-bookings /late cancellations.
Maintain the highest standards of honesty, integrity, and proactive communication.
Active listening skills, ready availability, and high visibility.
Proactive and ongoing personal skill development.