Spanish Collections Associate

Bread Financial•Maple Heights, OH

3d•$18 - $24•Onsite

About The Position

The Bread Collections Associate will assist customers who are behind on payments, helping them to become current. This role involves professionally and respectfully contacting customers to discuss payment options and create manageable repayment plans. Strong communication and negotiation skills are essential for working with customers to find solutions that benefit everyone. Additionally, the associate will play a vital role in maintaining accurate records and adhering to all relevant regulations.

Requirements

High School Diploma or GED
1+ years experience in collections, call center, or sales
Must be able to pass a bilingual assessment (English/Spanish)

Nice To Haves

2+ years experience in collections, call center, or sales

Responsibilities

Professionally contact customers via phone to arrange account updates and resolve outstanding balances.
Adhere to internal policies and procedures to ensure a positive customer experience and compliance with FDCPA and state regulations.
Demonstrate exceptional empathy and communication skills to build rapport and navigate challenging customer interactions.
Collaborate with customers utilizing strong communication and analytical skills to develop realistic and manageable solutions for bringing accounts current.
Investigate, research, and track consumer information using skip tracing tools, adhering to data privacy regulations.
Maintain thorough and accurate documentation of all customer interactions, account activity, and collection efforts.
Ensure 100% data integrity in CRM system documentation for all customer interactions.
Proactively identify opportunities to streamline collection processes and enhance team efficiency.
Communicate improvement ideas and collaborate with the team to implement positive changes.