Spanish Bilingual National Assistance Contact Center Professional -$18.00/hr El Paso (SEASONAL)
About The Position
Join the GDIT team to help your fellow citizens in need. Training and work associated with this position is performed physically onsite at our facility in El Paso, TX. Employees may be allowed to work remotely upon successful completion of training, including OJT (a minimum of 2 weeks onsite). GDIT has opportunities available for compassionate and caring people to support individuals and families during times of crisis on our National Assistance Center. Join our team to make an impact supporting your neighbors as they navigate through difficult and challenging situations. This is a short-term/seasonal role.
Requirements
- Flexible availability and be willing to work a variety of shifts
- An ability to speak, read, and write both Spanish and English fluently
- An ability and willingness to begin work with as little as 24 hours notice
- An ability and willingness to work ONSITE, as required
- Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite provided internet service will not qualify)
- An ability to manage crisis situations and support callers during difficult and emotional times
- A high school diploma or equivalent
- An ability to successfully pass a government background check
- US Citizenship
- Texas residency living in El Paso county
- Regular and timely attendance related to assigned work schedules including breaks and lunches is REQUIRED
Nice To Haves
- Compassionate and empathetic with a passion for helping others
- A proactive agent for change, with a passion for providing world-class customer service
- Energetic and enthusiastic with a desire to achieve high levels of success
- Able to thrive in a high-energy demanding environment that requires a sense of urgency
Responsibilities
- Impact the lives of others, by providing support to help individuals and families by following call guides to gather, enter and verify information
- Manage a high volume of calls in an inbound contact center environment supporting individuals, families, and businesses that have been impacted by recent events
- Adhere to established customer service and documentation standards necessary to provide the level of support required
Benefits
- Variety of medical plan options
- Health Savings Accounts
- Dental plan options
- Vision plan
- 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- Full flex work weeks where possible
- Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- 15 days of paid leave per calendar year to be used for vacations, personal business, and illness
- 10 paid holidays per year
- Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
- Short and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
