Spanish Bilingual Inbound Customer Service Representative- Remote

Velera

1d•Remote

About The Position

Velera is seeking a Spanish Bilingual Inbound Customer Service Representative to join their team. This role is responsible for providing courteous and efficient service to Credit Union employees and/or members by applying knowledge of Velera’s organization and products. The position requires meeting performance targets and advancing via a career path. The role involves taking incoming calls, navigating tools to address inquiries, maintaining a high level of service, and demonstrating a calm, professional demeanor, especially in difficult situations. It also includes developing productive working relationships, promoting a positive image of Velera's Call Centers, and participating in ongoing product and procedure training.

Requirements

High school diploma or equivalent.
Bilingual in Spanish and English.

Nice To Haves

Some post high school education desirable.

Responsibilities

Takes incoming calls from members.
Navigates tools and resources to properly address member inquiries.
Maintains a high level of service with members and meets performance targets.
Maintains composure and demonstrates a calm, professional position while adapting to difficult situations.
Develops and maintains productive working relationships with team members.
Promotes and maintains a positive, professional image of Velera's Call Centers.
Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge.