Spanish Bilingual Customer Service Agent - Remote (Full Time)

U-Haul•Phoenix, AZ

2d•Remote

About The Position

U-Haul is seeking dedicated, energized professionals to work remotely (work from home) who handle back-to-back inbound calls in both Spanish and English, crafting acceptable solutions to address Customer’s needs. Spanish Bilingual Customer Service Agents handle a variety of responsibilities and are provided with the tools and knowledge to aid in ensuring every customer has a positive journey with U-Haul Company.

Requirements

Fluency in both Spanish and English (will be verified during the interview process).
Engage with customers in a friendly, approachable manner.
Maintain a deep understanding of our products and services to offer tailored solutions.
Anticipate customer needs and offer proactive service.
Show empathy and understanding when assisting with customer concerns.
Maintain composure in challenging situations, providing thoughtful and helpful solutions.
Navigate multiple software applications and systems with speed and accuracy.
Employ quick problem-solving skills to provide efficient solutions.
Possess a normal typing speed, ensuring accurate data entry.
Strong spelling and grammar skills for professional written communication.
Must perform all work duties, including initial education, from your home address in a private, quiet workspace free from distraction or interruptions.
Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment.
This position does not allow flexibility to be on-call care for others during work hours.
Must have a personal home computer, headset, webcam and internet service that meets the technical requirements.
Video conferencing is required and is our primary method of communication.
Video conferencing should mirror working together in office; web cams always turned on, positioned for clear face-to-face communication, work-appropriate dress code and home-office background, with no virtual or blurred backgrounds allowed.
Computer Specifications: Operating System: Windows 11, RAM: 16GB minimum (32GB recommended), Processor: CPU benchmark score of 6,000 minimum (10,000 recommended), Storage: SSD with at least 5GB free space.
Additional Hardware: Webcam (external or built-in), USB headset (wired).
Internet Speeds: Ping: under 100, Download: 50MB minimum (100MB recommended), Upload: 5MB minimum (10MB recommended).