Spanish Bilingual Customer Service Agent - Remote (Full Time)

U-Haul•Phoenix, AZ

22h•Remote

About The Position

U-Haul is seeking dedicated, energized professionals to work remotely (work from home) who handle back-to-back inbound calls in both Spanish and English, crafting acceptable solutions to address Customer’s needs. Spanish Bilingual Customer Service Agents handle a variety of responsibilities and are provided with the tools and knowledge to aid in ensuring every customer has a positive journey with U-Haul Company.

Requirements

Fluency in both Spanish and English (will be verified during the interview process).
Engage with customers in a friendly, approachable manner.
Support a positive environment for customer interactions.
Maintain a deep understanding of our products and services to offer tailored solutions.
Anticipate customer needs and offer proactive service.
Show empathy and understanding when assisting with customer concerns.
Maintain composure in challenging situations, providing thoughtful and helpful solutions.
Navigate multiple software applications and systems with speed and accuracy.
Employ quick problem-solving skills to provide efficient solutions.
Possess a normal typing speed, ensuring accurate data entry.
Strong spelling and grammar skills for professional written communication.
Must be able to commit to and work 40 hours per week between 4:00 AM – 9:00 PM, Arizona time.
Must be able to work at least one 8-hour shift on a weekend day per week.
Availability to work on holidays is required.
All work duties must be performed from your home address in a private, quiet workspace free from distraction or interruptions.
Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment.
This position does not allow flexibility to be on-call care for others during work hours.
A personal home computer, headset, webcam and internet service that meets the technical requirements.
Computer specifications: Windows 11, 16GB minimum RAM (32GB recommended), CPU benchmark score of 6,000 minimum (10,000 recommended), SSD with at least 5GB free space.
Additional Hardware: Webcam (external or built-in), USB headset (wired).
Internet Speeds: Ping under 100, Download 50MB minimum (100MB recommended), Upload 5MB minimum (10MB recommended).
Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products.