SPACE MANAGEMENT LEAD

Compass Group•Gaithersburg, MD

About The Position

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. Job Summary The IWMS Manager oversees the strategy, administration, and continuous optimization of the organization’s Integrated Workplace Management System (IWMS). This role ensures accurate and reliable data across real estate, space, personnel, move management (MAC), maintenance, sustainability, and capital projects to support day to day operations and long term strategic decision making in an agile environment. The role requires strong cross functional coordination, hands on system administration, data stewardship, analytics, and reporting capabilities to drive operational excellence and continuous improvement across multiple sites.

Requirements

2–4 years of IWMS administration experience, with demonstrated hands on use of space management, personnel data, and move management (MAC) modules.
Proven ability to coordinate across multiple sites, teams, and resources in a dynamic environment.
Strong communication, organization, and problem solving skills, with the ability to translate operational needs into system solutions and reports.
Experience supporting continuous improvement initiatives through data, analytics, and reporting.

Nice To Haves

JCI OpenBlue – FM:Systems 2025.3.1 or higher
SCLogic
SQL and SQL report writing (SSRS / BIRS)
Microsoft Office Suite
Adobe Acrobat
AutoCAD 2025
Revit

Responsibilities

Serve as the primary administrator for IWMS platforms, including JCI OpenBlue – FM:Systems and SCLogic, ensuring system stability, security, and performance.
Define and maintain the IWMS vision, roadmap, data standards, and governance model, aligning system capabilities with Real Estate, Facilities, IT, HR, Finance, EHS, Security, and Sustainability objectives.
Own system configuration, role based access, integrations, environments, upgrades, and vendor relationships; ensure compliance with internal policies and data security standards.
Establish and enforce data models, master data controls, validation rules, and audit processes to ensure high quality data for locations, assets, space, personnel, leases, work orders, and projects.
Map, document, and optimize IWMS workflows including: Space planning and utilization, Moves, Adds, and Changes (MAC), Maintenance and service requests, Reservations and wayfinding, Lease and capital project management.
Develop and maintain dashboards, analytics, and reports supporting occupancy, utilization, maintenance KPIs, SLAs, lease obligations, sustainability metrics, and project performance.
Support space inventory, stacking plans, utilization analytics, and workforce planning initiatives.
Partner with stakeholders to lead change management, communication, and training programs for end users and system contributors.
Provide helpdesk oversight and user support, including troubleshooting, training, and documentation.
Test systems during upgrades, enhancements, and program changes to ensure continuity and data integrity.
Identify opportunities to leverage analytics and AI enabled insights to improve operational efficiency and decision making.
Perform other duties as assigned.