Spa Supervisor | Aspen Leaf Day Spa at Sleeping Lady Mountain Resort & Spa

Columbia Hospitality•Leavenworth, WA

1d•Onsite

About The Position

The Spa Supervisor will be responsible for supervising the procedural aspects of the front desk of the Spa and acting as Manager on Duty for the Guest Services Department. This role ensures that guest and Spa Front Desk team needs and concerns are responded to in a timely, professional, and friendly manner, with a focus on service recovery when applicable. The supervisor will also perform Spa front desk agent duties as necessary, including answering phone calls, booking appointments, processing check-outs, and optimizing the Spa front desk schedule. A key aspect of the role is ensuring proper Spa front desk etiquette to provide excellent service, maintaining safety and security policies, and assisting with the training, coaching, and development of front desk team members, including interviewing. The position requires maintaining knowledge of Spa specials, assisting with creating new ones, preparing daily reports, and completing monthly Spa inventory. Understanding and assisting in solving deficiencies in Spa front office standards is crucial. The role also involves completing cashier and closing reports, adhering to company policies, and maintaining a clean and professional appearance. Developing positive working relationships, supporting team goals, and working with the Front Desk team to achieve retail sales goals are essential. The supervisor will also be responsible for ordering supplies, maintaining inventory pars, responding to emails, and ensuring the spa remains clean, tidy, and stocked. Coordinating and communicating Spa Front Desk Schedules and performing other reasonable job duties as requested by the Manager are also part of the responsibilities. Proficiency in understanding spa products and closing retail sales is required.

Requirements

High school diploma required
1 year front-desk supervisory or lead experience in hospitality or hotels required
Strong written and verbal communication skills required
Experience leading a team
Previous customer service or guest relations experience required
The ability to analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Responsibilities

Supervising procedural aspects of the front desk of the Spa and Manager on Duties of Guest Services Department.
Ensuring guest and Spa Front Desk team needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
Performing Spa front desk agent duties as necessary, such as answering incoming phone calls, booking appointments, check out’s and optimizing the Spa front desk schedule.
Ensuring proper Spa front desk etiquette to provide excellent service to Spa guests.
Ensuring that all safety and security policies and procedures are followed.
Assisting with the training, coaching and development of front desk team members.
Assisting with interviewing Spa front desk team members.
Maintaining an up to date working knowledge of all Spa specials as well as assisting with creating new specials.
Preparing daily reports and completing monthly Spa inventory.
Understanding of all Spa front office standards and assisting in solving deficiencies.
Completing designated cashier and closing reports in the computer system.
Following all company policies and procedures; reporting accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional.
Welcoming and acknowledging all guests according to company standards.
Developing and maintaining positive working relationships with others; support team to reach common goals. Work with Front Desk team to reach retail sales goals.
Ordering all supplies needed and maintaining inventory pars for operations of Spa.
Responding to all emails from Spa Guest services and all future guests.
To maintain and upkeep the spa to remain clean, tidy, and stocked for guests.
To coordinate and communicate Spa Front Desk Schedules to the Spa Front Desk team.
Performing other reasonable job duties as requested by Manager.
Proficiency in understanding spa products and close retail sales.

Benefits

Hourly Rate: $24 plus commission on Retail Sales
Commuter/Parking Allowance
Tip/Tip Pooling Available
Get Paid Daily
Paid Time off & Holiday Pay
Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Referral Bonus
Discounted Lodging, Dining, Spa, Golf, and Retail
Employee Assistance Program
“Columbia Cares” Volunteer Opportunities
Committee Participation Opportunities
Task Force Work Opportunities
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)