Spa Supervisor--Full Time $15/hr

PCH Hotels & Resorts•Birmingham, AL

5d•Onsite

About The Position

Lead with purpose. Create moments of relaxation. Elevate the guest experience. As a Spa Supervisor, you’ll play an essential role in creating a peaceful, welcoming, and exceptional experience for every guest who visits our spa. You’ll lead and support our spa team, help maintain the highest standards of service, and ensure the department operates smoothly from the moment guests arrive until they leave feeling refreshed and cared for.

Requirements

A confident and supportive leader
Passionate about wellness, hospitality, and exceptional service
An excellent communicator and active listener
Empathetic and skilled at handling guest concerns
Organized and comfortable managing multiple priorities
Detail-oriented and committed to maintaining high standards
Comfortable coaching, training, and developing team members

Responsibilities

Supervise and oversee Spa staff, ensuring they adhere to job duties and standards.
Maintain and update a comprehensive daily communications log for all Spa Associates.
Evaluate inventory needs monthly and initiate re-orders from vendors as required.
Prepare purchase orders for necessary supplies from vendors.
Maintain and update Spa desk procedures to keep them current with the latest policies and protocols.
Review and coordinate group bookings, addressing specific group needs and preferences.
Thoroughly review reservation activity reports daily to verify the accuracy and availability of treatments.
Conduct regular inspections of the Spa and its facilities throughout the day, addressing any defects or operational issues.
Review resumes and communicate necessary staff changes or adjustments for arriving groups.
Ensure daily laundry requirements are met.
Conduct monthly inventory counts of Professional Inventory for salons, spas, esthetics, and retail areas.
Be prepared to cover Concierge and/or Spa Attendant positions during staff absences or when business demands.