Spa Supervisor

Pyramid Global Hospitality•Stevenson, WA

12d•$21 - $23•Onsite

About The Position

Pyramid Global Hospitality is seeking a Spa Supervisor to join their team at Skamania Lodge, a Pacific Northwest resort. This role involves supervising spa staff, handling guest services, managing schedules, overseeing retail operations, and ensuring a high standard of cleanliness and atmosphere within the spa facilities. The Spa Supervisor will act as a liaison between management and staff, contributing to a positive team environment and supporting the achievement of sales and service goals.

Requirements

Minimum 2 years of customer service experience required.
High school diploma or equivalent required.
Current CPR certification or ability to obtain.
Working knowledge of Microsoft Word, Excel, and Outlook.
Excellent interpersonal, communication, and listening skills with both guests and team members.
Strong multitasking ability and attention to detail.
Knowledge of scheduling, time management, and basic operational logistics.
Strong analytical and problem-solving skills with the ability to perform under pressure.
Demonstrate ability to maintain a high level of output without sacrificing quality.
Able to demonstrate and maintain consistent and efficient performance.
Able to accomplish projects in a timely manner.
Ability to communicate effectively verbally and in writing.
Able to use general guidelines and references.
Demonstrates the ability to identify, analyze, and solve problems. Will require some guidance or clarification.

Nice To Haves

Minimum 1 year of lead or supervisory experience preferred.
Previous spa or hospitality experience preferred.
Strong sales aptitude with the ability to generate revenue and upsell services.
Proficiency in spa booking and management software (e.g., SpaSoft) preferred.
Experience with retail purchasing and inventory management preferred.

Responsibilities

Supervise coordinators, spa attendants, retail, and environment.
Handle and resolve guest complaints and service issues.
Hold pre-shift meetings (stand-ups) to communicate daily priorities, updates, and expectations.
Train new and existing coordinators on treatments, retail products, and sales techniques.
Create schedules for coordinators and attendants based on forecasted occupancy; manage time-off requests and cover callouts as needed.
Monitor and approve timekeeping and time sheets.
Act as a liaison between management and staff; communicate goals, updates, and expectations to the team.
Foster a positive team environment and support a strong workplace culture.
Document staff attendance, guest complaints, and performance concerns and report to management.
Complete monthly inventory and ordering checklists.
Ensure retail products are accurately priced, stocked, and visually engaging.
Track sales performance and generate reports on retail and services.
Prepare weekly incentive and commission reports for payroll.
Coordinate group bookings and special requests.
Support Spa Manager with completing 90-day and annual associate reviews.
Assist with facility maintenance coordination and follow-up.
Maintain a thorough understanding of all spa services and treatments.
Identify opportunities to improve service performance and team efficiency.
Oversee spa cleanliness and overall atmosphere, including pool, fitness room, and locker rooms.
Ensure completion of daily checklists and update procedures as needed.
Anticipate guest needs and address them proactively.
Enforce company policies, safety procedures, and service standards.
Ensure associates complete required certifications and trainings.
Ensure associates have proper supplies, equipment, and uniforms.
Support achievement of sales and service goals.