Spa Supervisor (FT) - Mountain View Grand Resort & Spa

Schulte Hospitality Group•Whitefield, NH

3d•Onsite

About The Position

Schulte Hospitality Group is seeking an energetic, experienced, and hands on Spa Supervisor to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Parental Leave Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: SHG is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Requirements

High school diploma or equivalent required
Minimum of 2 years of experience in a spa or wellness setting
At least 1 year in a supervisory or lead role
Strong leadership and team-building skills with the ability to motivate and guide staff.
In-depth knowledge of spa treatments, services, and operations.
Excellent communication and interpersonal skills to effectively interact with guests and team members.
Strong organizational and problem-solving abilities, with attention to detail.
Proficiency in using spa booking or POS systems and basic office software.
Ability to manage multiple priorities in a fast-paced, service-driven environment.

Nice To Haves

Associate or bachelor's degree in hospitality, business, or a related field preferred.
Relevant certifications in spa or wellness therapies (massage, esthetics, etc.) are a plus.

Responsibilities

Oversee daily operations of the spa to ensure smooth and efficient service delivery.
Supervise and support spa staff, including technicians, receptionists, and attendants; assist with training, scheduling, and performance management.
Ensure all treatments and services meet company standards and guest expectations.
Monitor inventory levels for spa supplies and retail products; place orders and manage stock as needed.
Handle guest concerns or complaints with professionalism and efficiency, ensuring guest satisfaction.
Maintain a clean, safe, and welcoming spa environment in compliance with health and safety regulations.
Collaborate with management to develop service offerings, promotions, and initiatives to drive revenue.
Track performance metrics and assist in preparing reports related to staffing, scheduling, and guest feedback.