Spa Suite Lead - Aria

MGM Resorts International

2d • Onsite

About The Position

The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. As a Lead Receptionist, you’ll create an inviting first impression and a lasting memory, guiding guests through a seamless and elevated experience.

Requirements

• High School Diploma or GED
• Must be 21 years of age or older

Nice To Haves

• 1+ years of prior relevant experience in luxury guest service is preferred
• Has prior experience working in a Spa or Salon setting

Responsibilities

• Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment
• Proactively seek to provide refined luxury service ensuring guest satisfaction
• Meet the demands of a fast‐paced environment by using good judgment and the ability to multi‐task
• Monitor the Call Center and Reception Desk for cleanliness and re‐organize as needed
• Maintain complete knowledge of correct maintenance and use of computers/office equipment
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Be knowledgeable of the Spa and Salon Department Goal Board/Market Metrix Board and Hotel goals
• Own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
• Identify and report defects throughout the Spa and Salon; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED