Spa Sales Associate / Membership Sales Representative

Hand & Stone - 10111 W Oakland Park Blvd - Sunrise, FL•Sunrise, FL

10d•$700 - $900•Onsite

About The Position

This is a sales role at the front desk of a spa. The associate will greet guests, answer phones, explain membership benefits, and actively pursue sales with a daily goal. The role requires comfort with sales, including handling rejections, and involves tasks such as booking appointments, managing the schedule, checking guests in and out, and maintaining the front desk area. Opportunities for advancement within the company are available for top performers.

Requirements

Customer service, front desk, retail, hospitality, fitness, or medical office experience
Comfortable asking for the sale and comfortable hearing no
Friendly, confident, and clear on the phone
Reliable and punctual
Comfortable with computers, scheduling software, and POS systems
Evenings and weekends are required
Reliable transportation and on-time attendance

Nice To Haves

Spa, gym, hotel, or medical front desk experience
Bilingual English/Spanish

Responsibilities

Welcome guests, answer phones, and book massage and facial appointments
Explain membership benefits and confidently ask for the sale, working towards a monthly goal
Call and text guests to fill the schedule and recover cancellations
Prebook guests for their next visit and recommend upgrades and retail
Check guests in and out accurately using the booking and point-of-sale system
Keep the front desk clean and organized
Support therapists and estheticians during busy shifts