Spa Sales and Guest Service Associate
About The Position
Welcome, Empower, Connect! At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client. By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month. What sets Hand & Stone Apart: Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities. Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment. Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles. Family Focused- Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with additional benefits for full-time employees.
Requirements
- Full-time and part-time availability
- Ability to create 5-star experiences for every client
- Ability to connect with clients, co-workers, and the community
- Ability to boost paycheck with membership model
- Ability to work in a supportive environment
- Ability to accommodate lifestyle with various shifts
- Ability to enhance spa industry career
- Ability to strike work/life balance
- Ability to make a difference in people's lives
Nice To Haves
- Experience as a "5-star experience creator"
Responsibilities
- Meet membership sales goals.
- Have a detailed knowledge of the menu of services
- Provide excellent customer service to members and guests, while building lasting connections.
- Effectively communicate sales, promotions, and service options with clients
- Uphold spa cleanliness standards
- Answer phones, schedule appointments, and file documents
- Perform various other duties as assigned
Benefits
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Bonus based on performance
- Competitive salary
- Employee discounts
- Flexible schedule
- 10% weekly KinderCare discount for childcare
- Additional benefits for full-time employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
