Spa Sales and Guest Service Associate

Sugar Hill•Sugar Hill, GA

1d•Onsite

About The Position

Looking for a role where you can build valuable sales experience, help people prioritize their wellness, and grow with a nationally recognized brand? At Hand & Stone Massage and Facial Spa, our Spa Associates are the heart of the guest experience. From welcoming clients and recommending services to helping guests commit to their wellness routines through memberships, our Spa Associates play a key role in making every visit the best hour of our client's month. Weekends Are Where the Magic Happens! Our busiest and most rewarding shifts happen on weekends when clients are investing in their self-care. We're looking for dependable, energetic team members who enjoy connecting with people, achieving goals, and being part of a fast-paced environment. Sunday availability is required for this position. Candidates with weekend and evening availability will have the greatest opportunity for success and growth. What Sets Hand & Stone Apart Growth & Earning Potential- This role is much more than answering phones. Spa Associates are responsible for membership sales, guest retention, and creating exceptional client experiences. Top performers have opportunities to grow into Lead Spa Associate, Assistant Manager, and Spa Manager positions. Industry-Leading Training- Whether you're experienced in sales or looking to develop your skills, we provide ongoing coaching, live sales training, and professional development opportunities to help you succeed. Flexible Scheduling- We offer a variety of shifts and work closely with our team to create schedules that support both business needs and personal commitments. Family-Focused Benefits- We understand that work is only part of your life. Eligible employees may enjoy: 10% weekly KinderCare discount LifeMart discounts and savings program Employee discounts on spa services and retail products Benefits may vary by franchise location.

Requirements

Sales, hospitality, retail, or customer service experience preferred
Strong communication and relationship-building skills
Positive, dependable, and team-oriented attitude
Comfortable discussing memberships, services, and promotions
Ability to multitask in a fast-paced environment
Willingness to learn and grow
Must be available to work Sundays
Weekend and evening availability strongly preferred

Responsibilities

Meet and exceed membership sales goals
Deliver exceptional customer service to members and guests
Educate clients on services, memberships, promotions, and upgrades
Build lasting relationships with clients
Answer phones and schedule appointments
Maintain a clean, organized, and welcoming spa environment
Support daily spa operations and administrative tasks
Collaborate with Massage Therapists, Estheticians, and Spa Leadership to create a 5-star guest experience