Spa Sales and Guest Service Associate
About The Position
At Hand & Stone Massage and Facial Spa, our Spa Associates are more than receptionists—they are relationship builders, problem solvers, and the driving force behind an exceptional guest experience. If you're energized by helping people, enjoy working toward goals, and thrive in a fast-paced environment, this could be the perfect opportunity for you. This role offers opportunities to earn through membership sales, promotions, and performance incentives while developing valuable sales and customer service skills that can grow your career. Many of our Spa Associates have advanced into leadership positions, including Lead Spa Associate, Assistant Manager, and Spa Manager roles. We invest in your success through ongoing coaching and development. Join a Growing Wellness Industry- As a leader in massage and facial services, Hand & Stone has spent over 20 years helping people look and feel their best. You'll be part of a team making a positive difference in clients' lives every day.
Requirements
- Enjoys talking with people and building relationships
- Has sales, retail, hospitality, or customer service experience
- Is dependable, professional, and positive
- Can confidently recommend services and memberships
- Thrives in a team-oriented environment
- Enjoys staying busy and multitasking
- Can work evenings as needed
- Must be available to work Sundays
- Weekend availability is strongly preferred
Responsibilities
- Welcome guests and create a warm, professional first impression
- Educate clients on memberships, services, enhancements, and promotions
- Meet membership sales and guest retention goals
- Schedule appointments and manage incoming calls
- Assist with daily spa operations and administrative tasks
- Maintain cleanliness and organization throughout the spa
- Help create an environment that keeps clients coming back month after month
Benefits
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Free food & snacks
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
- KinderCare childcare discounts
- LifeMart savings program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
