Spa Sales and Guest Service Associate
About The Position
At Hand & Stone Massage and Facial Spa – Houston Memorial, we’re looking for an experienced, sales-driven Spa Associate to join our front desk team on a part-time, as-needed basis. This is a SALES position. While providing exceptional guest service and supporting daily front desk operations are important parts of the role, we are specifically looking for someone who is confident selling memberships, upgrades, gift cards, retail products, and services. If you are outgoing, competitive, comfortable working toward goals, and know how to turn a great guest experience into a sale, we want to meet you!
Requirements
- Minimum 3 years of customer service and/or sales experience required
- Strong sales background with a proven ability to meet goals
- Open availability and schedule flexibility required
- Available to work part-time and as needed, including evenings, weekends, and high-volume periods
- Confident discussing pricing, promotions, memberships, and service recommendations
- Comfortable asking for the sale and overcoming objections
- Professional, dependable, energetic, and team-oriented
- Strong communication and multitasking skills
Nice To Haves
- Previous spa, salon, wellness, hospitality, or membership-based sales experience preferred
- Zenoti experience is a plus
Responsibilities
- Meet and exceed individual and spa membership sales goals
- Convert first-time guests into members by confidently presenting the value of membership
- Promote enhancements, upgrades, retail products, gift cards, and current promotions
- Create a welcoming, high-energy, 5-star experience for every guest
- Build relationships with members and guests to encourage repeat visits
- Pre-book future appointments and help maintain strong client retention
- Answer phones, schedule appointments, check guests in and out, and process payments
- Maintain detailed knowledge of our services, enhancements, memberships, and promotions
- Assist with maintaining a clean, organized, professional front desk and spa environment
- Support the team with additional duties as needed
Benefits
- Free uniforms
- Health insurance
- Training & development
- Wellness resources
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Free food & snacks
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
