Spa Sales and Guest Service Associate

Clarksville•Clarksville, MD

1d•Onsite

About The Position

We’re a membership spa. Closing memberships at the desk is the job — not a side task. Gift-card season is one of our biggest sales months, and this role owns that push with the team. At Hand and Stone, Opportunity Knocks. Over 500 locations open across the U.S. We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules. Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

Requirements

Proven sales or closing experience (retail, membership, hospitality, or similar)
Strong people skills and a confident, friendly presence
Comfort with numbers and goals
Hands-on social media skills to help grow our Instagram / Facebook / TikTok (show us examples)
High school diploma or equivalent; 18+
Flexible for evenings and weekends (Mon–Sat 9am–9pm, Sun 10am–6pm)

Responsibilities

Hit membership, gift-card, and retail sales goals — and close intro guests into members
Drive gift-card sales year-round, with a big push in our peak gift-card month
Build real relationships with guests — warm, sharp, and personal
Work the numbers: track goals, conversion, and your own paycheck upside
Help run the spa’s social media (posts, stories, local engagement) under manager approval
Run the front desk: phones, booking, check-in, and spa standards