Spa Sales and Guest Service Associate

Hand & Stone•Durham, NC

23h•Onsite

About The Position

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client. By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month. This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities. We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment. Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles. Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program. LifeMart program benefits available in spas who partner with ADP.

Requirements

The ability to meet membership sales goals.
Detailed knowledge of the menu of services.
Excellent customer service skills to build lasting connections with members and guests.
Effective communication of sales, promotions, and service options.
Ability to uphold spa cleanliness standards.
Proficiency in answering phones, scheduling appointments, and filing documents.
Willingness to perform various other duties as assigned.

Nice To Haves

Experience in a sales or customer service role within the spa or wellness industry is a plus.
Familiarity with spa software for scheduling and client management.
A passion for health, wellness, and helping others.
Strong organizational and multitasking abilities.

Responsibilities

Meet membership sales goals.
Have a detailed knowledge of the menu of services
Provide excellent customer service to members and guests, while building lasting connections.
Effectively communicate sales, promotions, and service options with clients
Uphold spa cleanliness standards
Answer phones, schedule appointments, and file documents
Perform various other duties as assigned