Spa Retreat Director ADDISON

Massage Heights - Dallas•Addison, TX

3d•Onsite

About The Position

Massage Heights is seeking a Spa Director who reports directly to the franchise owner and manages the daily operations of the location. The essential duties and responsibilities of the Spa Director are to lead the team in member acquisition, ensure exceptional guest service, and build team member culture. This position is responsible for achieving Retreat goals, and employees, and maintaining operational standards according to Massage Heights policies, procedures, and protocols. Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services. The brand is converting to the new HEIGHTS WELLNESS RETREATS later this year!! Amazing expansion into the latest WELLNESS TECHNOLOGIES !

Requirements

Minimum 2 years of membership-based service or retail management experience
Experience managing hourly wage employees
Self-starter strong with leadership, organization, communication, and interpersonal skills
Working knowledge of labor and employment laws
Experience in training, coaching, and conflict resolution
Able to build and sustain a positive employee culture
Working knowledge of computers and standard software
Basic business math skills
Financial and P&L experience
Membership Sales or Major Sales Background Required

Responsibilities

Recruit, hire, train, develop and retain employees
Accountable for driving revenue and profitability through inventory management and consistency through services
Directly supervise and be accountable for all aspects of retreat operations
Create and manage team member schedules for optimal retreat performance
Adhere and align the team and Retreat to our brand values and standards
Achieve Retreat goals regarding membership sales and retention
Supporting and training the brand’s mission, core values, and standards
Participate in all corporate initiatives including monthly calls, training, and other cultural programs
Set individual team member goals and Retreat goals; create plans and convert plans into action to meet and exceed goals
Plan, prepare, and execute events to promote Massage Heights in your area.
Conduct the necessary marketing activities to drive leads
Develop partnerships with local businesses in your area