Spa Receptionist - [S] Dollywood's DreamMore Resort & Spa - Part Time Seasonal

The Dollywood Company•Pigeon Forge, TN

4d•Onsite

About The Position

The Spa Receptionist position exists to provide all spa guests with an enjoyable spa experience, through quality service in the most efficient manner, at all times. This is to be done in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

Requirements

Must be at least 18 years of age
High school diploma or equivalent, Required
One (1) year job-related experience, Required
Pass Typing test (score of 30 wpm or greater), Required
State of Tennessee ABC License, Required

Nice To Haves

One (1) year Basic computer knowledge and usage, Preferred
Experience or degree in hospitality, Preferred
Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screening

Responsibilities

Welcomes all guests and fellow hosts with a warm, sincere, prompt greeting and pleasant exit
Maintains confidentiality of all proprietary and guest information
Arrives for work on time, properly dressed and ready to represent with the utmost in professionalism
Warmly greets and assists guests with check-in, billing and check-out process
Receives incoming telephone calls promptly and politely, practicing proper phone etiquette
Promotes and executes effective retail sales for each guest
Explains specific spa treatments and services and advise guests in choosing the best service for them based on their needs and interests
Efficiently schedules spa services, clearly communicates facility offerings and explains the cancellation policy with each guest
Accurately collects payment from each guest; maintains control of point-of-sale area and follow established guidelines for payment/sale process
Possesses a thorough sales knowledge of all spa services, rates and retail product costs
Conducts tours of the spa facilities for hotel and outside guests when requested by management
Attends all training and department meetings as directed by the Manager
Tours guests through the spa assisting them with special requests and provide hospitality services as needed such as water, tea service, food orders, alcoholic beverages, etc
Reports equipment failures or maintenance issues promptly
Makes daily confirmation calls to each guest
Ensures that all guest areas are clean and organized throughout the day
Maintains a thorough understanding of spa and resort programs and services and act as an ambassador for the resort with each guest
Alerts Spa management to potential problems or concerns as they relate to guests or staff
Promotes positive guest relations by providing prompt, courteous and efficient service and effectively resolving complaints in a timely manner
Projects a calm demeanor, even in the most stressful situations