Boutique Inn Part-time Spa Receptionist

Aileron Management•Boone, NC

8d•Onsite

About The Position

The Inn at Crestwood is looking for a part-time, Spa Receptionist to provide exceptional customer service to our guests. A typical day for spa receptionist includes booking new appointments, coordinating with message therapists and aestheticians, greeting guests and managing all aspects of their stay while providing exceptional customer service. You will also be taking care of laundry and cleaning in between appointments.

Requirements

Must be at least 18 years old
Attention to detail
Hotel experience preferred
Customer service experience preferred
Ability to work weekends and holidays
Strong verbal and written communication skills.
Strong computer skills.

Nice To Haves

Spa experience preferred
Passion for hospitality
Motivated to enhance the guest experience
Ability to work with a team
Ability to work in a fast-paced environment
Attention to detail
Availability to work a flexible schedule: weekends, and holidays

Responsibilities

Greet and interact with guests in a warm, friendly and professional manner.
Use computer system to make reservations, check-in and check-out spa guests, and process payments.
Book and process spa appointments (rather than check in and out)
Cleaning, tidying of space in between guest's uses
Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs.
Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.