Spa Receptionist (Part-Time), Kohler Waters Spa

. Kohler Co. • Kohler, WI

9h • Onsite

About The Position

Our Kohler Waters Spa team at The American Club Resort offers more than 50 innovative spa services using the healing properties of Earth’s mineral-rich waters and is one of only 64 five-star spas worldwide. Join our world-class team of spa professionals and help our guests renew and recharge while they experience five-star living at its finest.

Requirements

• Must be 18 years or older to apply
• Strong communication skills and ability to work in a fast paced environment
• Ability to obtain and maintain liquor servicing license upon hire will be required
• Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Nice To Haves

• Prior customer service experience within a spa environment preferred, but not required

Responsibilities

• Consistently provide service and maintain cleanliness standards at a Forbes 5-Star level
• Proficiently use Property Management System (and related systems) to correctly process transactions, complete orders and accurately book/edit spa treatments
• Ensure accuracy of all reservations
• Maintain knowledge of spa treatments, spa policies, spa amenities, food & beverage and overall resort options and ability to communicate with our guest
• Support all spa retail activities outside of retail team hours
• Process all retail transactions paying special attention to attaching therapist names to sales for commission purposes
• Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise
• Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere
• Maintain facility safety, cleanliness and guest amenity standards
• Replenish guest amenity items including Coffee, Hot Water, Creamer and Infused Water for both upper level public spaces and Finishing Spa
• Clean public restroom including toilet, sink and mirror and replenish toilet paper and hand towels
• Support spa food & beverage operations including obtaining of servicing license to uphold liquor safe handling requirements. Includes preparing and serving food & beverage items outside of café hours

Benefits

• health
• vision
• dental
• 401(k) with company matching

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed