Spa Receptionist

Inn By the Sea • Cape Elizabeth, ME

3d • Onsite

About The Position

We’re more than just a team – we’re a community dedicated to making a difference every day. At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team. Apply today and build a career that inspires you!
The primary responsibility is to assist guests by scheduling services for individuals and large groups, checking in guests for their appointments, and provide a general spa orientation upon arrival. The spa receptionist will confirm appointments with guests, answer any questions about the services at the spa, and collect payment for the services. Throughout the day the spa receptionist is expected to update the schedule for any appointment additions or changes.
Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs a must.
Join a Team that Puts Your Well-Being First! At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction. We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today!

Requirements

• Ability to work cohesively with all Spa areas and co-workers, as part of a team (i.e. interacts/communicates appropriately with guests and team; legible written communication.)
• Ability to learn/perform tasks efficiently and safely, with a focus on details.
• Follow instructions and read safety labels on chemical bottles.
• Ability to prioritize, organize, and follow-up with clear and quick thinking, maintaining concentration, and making concise decisions.

Nice To Haves

• Prior customer service experience is preferred
• high school diploma and/or equivalent work experience preferred, but not required

Responsibilities

• Welcome guests to the spa in a warm and courteous manner, ensuring a positive first impression and providing assistance as needed.
• Greet guests upon arrival, check them in for their appointments, and ensure that all required paperwork and consent forms are completed accurately and in a timely manner.
• Provide information about spa services, packages, promotions, and amenities to guests, and assist with booking appointments based on their preferences and availability.
• Manage the spa appointment schedule using the booking software, ensuring that appointments are scheduled efficiently and effectively to maximize therapist and treatment room utilization.
• Confirm appointments with guests via phone, email, or text message, and follow up to remind them of their upcoming appointments and any pre-appointment instructions or preparations.
• Respond promptly and professionally to guest inquiries, requests, and concerns, both in person and via phone or email, and provide information, assistance, or resolutions as needed.
• Address guest feedback and complaints in a courteous and empathetic manner, and escalate unresolved issues to the spa manager or supervisor for further assistance.
• Maintain a clean, organized, and inviting reception area, including stocking supplies, organizing retail products, and ensuring that promotional materials are displayed attractively.
• Perform various administrative and clerical tasks to support the efficient operation of the spa, including data entry, filing, copying, scanning, and maintaining accurate guest records and documentation.
• Process payments for spa services, retail products, and gift certificates, and reconcile cash and credit card transactions at the end of each shift.
• Assist with inventory management, including monitoring stock levels of retail products and supplies, placing orders as needed, and conducting periodic inventory counts.

Benefits

• We believe in supporting our employees both in and out of the workplace.
• family-first organization that cares about your health and wellness, your future, and your overall satisfaction.
• creating an environment where every team member can thrive.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED