Spa Receptionist, Vista Blue at Monterey Plaza Hotel & Spa

Woodside Hotel Group Ltd.•Monterey, CA

14h•Onsite

About The Position

The Monterey Plaza Hotel & Spa is a luxury property seeking a Spa Receptionist to join their outstanding Vista Blue Spa team. The hotel is a 290-room property with extensive meeting space and dining options. The Vista Blue Spa offers a wide array of services and hosts the Fitness Center, retail, and sundries. The hotel's mission is to operate as one team, producing raving fans and loyal guests while achieving financial expectations, with a focus on enthusiastically taking care of guests.

Requirements

Excellent communication skills and proper and gracious telephone etiquette.
Strong computer skills.
Good organizational skills.
Good clerical skills, including typing, filing, alphabetizing and basic math.
Ability to concentrate, exert good judgment, and be flexible.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Must be patient, an effective and courteous listener and able to show empathy.
Must be an energetic and enthusiastic individual.
Able to work under pressure with ease.
Willing to work flexible hours.
Knowledgeable and up to date on the latest developments pertinent to the department and becomes well versed and trained in their application.
Ability to speak effectively with customers in a friendly and pleasant manner.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Meets legal age requirements for the position.
High school diploma.
Minimum of one year retail experience.

Nice To Haves

Bi-lingual (Spanish) preferred.
Spa experience is preferred.
CPR/First Aid Certification is desired.

Responsibilities

Scheduling all same-day spa appointments.
Checking in spa guests.
Issuing spa robes, slippers, and locker keys.
Assisting in retail sales.
Performing front desk operations including reservation systems, filing systems, sales systems, and guest check-in procedures.
Performing secretarial functions for the Spa Director.
Greeting and welcoming all guests coming into the spa.
Checking in guests for Spa appointments, Fitness Center, and Sundeck.
Instructing guests to fill out health history forms and inputting them into the system.
Assisting guests on the Sundeck and arranging any services they need.
Performing whatever is necessary to ensure and maintain a pleasant visit for each guest.
Arranging all spa appointments for ala carte services/activities and packages.
Monitoring the appointment sheet to ensure the proper number of staff on duty.
Answering the telephone, making appointments, and answering spa questions.
Being the initial and complete source of information regarding everything available and all procedures to ensure guest comfort.
Maintaining a sense of order and efficiency for spa operations via proper scheduling of guest and staff appointments.
Monitoring the fitness area and locker rooms and acting as a backup assistant for cleanliness (e.g., picking up towels, cups).
Maintaining spa supplies as needed.
Handling all billing for spa services and retail.
Assisting guests with prescriptions from their therapist staff.
Keeping the spa neat and clean during business hours (e.g., towels on sundeck, fitness center, and locker rooms).
Being cross-trained in all functions of the front desk and scheduling.
Assisting with sales of retail, gift certificates, and upgrading services.
Being a team player and willing to help others.
Taking direction and performing special projects from superiors.
Ensuring the facility is prepared for proper opening and closing each day (e.g., lights on/off, music on/off, doors locked/unlocked).
Knowledge of all treatments and products and the ability to explain these to guests.
Knowing how to use fitness equipment.
Assisting guests in the fitness room with equipment.
Staying updated on the latest developments pertinent to the department and becoming well-versed in their applications.
Attending daily shift meetings for team building.
Assisting in other departments when necessary.
Performing other duties as assigned by the Supervisor.
Maintaining regular attendance.
Complying with Hotel rules and regulations.