Weekend Spa Receptionist (Part-Time) at The Pearl Hotel

THE ST JOE COMPANY•Rosemary Beach, FL

1d•Onsite

About The Position

The spa receptionist's responsibilities include greeting and welcoming spa guests, informing guests of spa packages, promotions, and rates, and customizing treatments and therapies to suit guests’ needs. You should also be able to recommend additional spa services and up-sell spa products.

Requirements

Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job related needs
High School diploma or equivalent
Ability to read, write, speak, understand, and communicate in basic English
Have and maintain a current license in said field
Minimum 1 year experience providing services in a luxury spa or resort environment
Detail oriented and thorough
Ability to perform consistent work to the highest of standards
Exceptional customer service skills
Ability to remain discreet and respect the privacy of guests
Excellent organizational skills
Able to adhere to time limits when administering spa treatment
Patience and respect
Ability to maintain composure and focus on the guest in a high-volume environment
Good communication skills and a friendly congenial personality
Effective communication skills.
Proficient in all components of Massage Therapy, e.g., anatomy, physiology, body mechanics, various modalities and contraindications

Nice To Haves

Working knowledge of common spa amenities

Responsibilities

Maintain complete knowledge of and comply with all company policy, standards, and state licensure requirements
Maintain complete knowledge of and compliance with current laws governing Massage Therapy
Maintain up-to-date knowledge of industry trends, techniques, and best practices
Administer all services in a professional and ethical manner with regard to guest comfort
Explain massages, treatments, and therapies to guests and provide recommendations
Enquire about guests' medical conditions and allergies before providing services
Communicate with guests during massages to adjust techniques as needed
Communicating procedure and product usage to guests
Perform different types of massages, beauty treatments, and wellness therapies
Provide appropriate and consistent levels of guest service and hospitality
Resolve guest complaints in a manner that promotes positive guest relations
Maintain detailed and accurate records of all treatments, services, and interactions
Clean and sanitize work areas and treatment rooms before each service
Change linens and sterilize instruments and equipment as required
Ensure treatment rooms and supply areas are stocked and report shortages to the supervisor
Work cooperatively and professionally with all departments
Maintain knowledge of all spa and resort programs, services, and offerings
Promote and execute retail sales
All other duties as assigned