Spa Reception

Arch Amenities Group•Johns Island, SC

1d•$18 - $26•Onsite

About The Position

Spa Front Desk Associate & Attendant– Kiawah Island Club Start your workday surrounded by 10 miles of pristine beach, sweeping marsh views, and world-class amenities. Just south of Charleston, Kiawah Island Club offers its members unmatched beauty and exceptional private experiences. Sasanqua Spa, our luxury spa, provides massage, skincare, and salon services exclusively to Members. We’re seeking a Part-Time Spa Front Desk Associate & Attendant to be the welcoming face of our serene retreat. Compensation: $18+/hour + 3% spa service charge + 10% retail commission – with the 3% spa service charge, you have the potential to earn up to $26 an hour. Spa Front Desk Associate & Attendant The Spa Front Desk Associate & Attendant is responsible for creating a warm, welcoming, and seamless guest experience from arrival to departure. This role supports daily spa operations by managing appointments, assisting members and guests, maintaining the cleanliness and presentation of spa facilities, and ensuring exceptional service standards are upheld at all times. This position plays a vital role in delivering a refined, relaxing, and personalized spa experience while maintaining the elevated service standards expected in a luxury club environment. Job Summary: The Spa Front Desk Receptionist is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Spa Front Desk Receptionist may need to process transactions, handle money, and contribute to facility cleanliness.

Requirements

Strong customer service and communication skills
Professional appearance and demeanor
Ability to multitask in a fast-paced, luxury environment
Basic computer and scheduling system proficiency
Flexible availability, including Saturdays and 1-2 days midweek
High School diploma but college degree preferred.
Customer service experience
Previous experience handling money
Excellent communication, customer service skills, and work ethic
Efficient, well organized, and able to handle a variety of duties simultaneously
Professional manner, discretion, and appearance
Excellent verbal and written skills
Energetic, enthusiastic and motivational
Strong team player
Proficient in appropriate computer skills and office equipment
Ability to lift 25 lbs.
Availability to work nights, weekends and holidays
Availability to stand for long periods of time
This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms

Nice To Haves

Previous spa, hospitality, or customer service experience is a plus

Responsibilities

Greet members and guests with professionalism and genuine hospitality
Schedule, confirm, and manage spa and salon appointments
Provide detailed information on services, amenities, and retail offerings
Maintain a clean, organized, and serene front desk, lounge, and amenity areas
Prepare treatment areas, restock supplies, and ensure facilities are guest-ready
Handle check-in, check-out, and point-of-sale transactions accurately
Assist with same-day bookings and member portal inquiries
Support service providers with operational needs as required
Uphold spa standards for presentation, discretion, and member privacy
Ensures the "Arch Amenities Group Experience" for members and guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
Adheres to policies of the facility and Arch Amenities Group.
Reports any incident or accident to the Facility Manager.
Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.
Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
Maintains a monthly inventory of supplies and or products, when applicable.
Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
Participates in the Manager on Duty (MOD) schedule, if applicable.
Helps ensure the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
Greets each and every guest with a smile and direct eye contact.
Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
Uses time efficiently throughout shifts by checking equipment, locker rooms, gift shop stocks, inventory, etc.
Ensures proper coverage when it's necessary to leave the area.
Keeps area clear of clutter and personal effects.Informs co-worker(s) of pertinent information at the end of the shift.
Maintains and updates staff communication books.
Informs facility manager of any member, guest, or facility issues.
Enrolls members and guests in programs.
Makes reservations for spa services and personal training, when applicable.
Receives payments for goods and services and properly accounts for the money.
Reconciles daily sales, deposits, and receipts, when applicable.
Assists staff with lifting and storing facility equipment, furniture, and products to help maintain the facility and prepare for special events.
Additional duties as assigned.