Spa Reception

Arch Amenities Group•Racine, WI

11h•Onsite

About The Position

The Spa Front Desk Receptionist is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Spa Front Desk Receptionist may need to process transactions, handle money, and contribute to facility cleanliness. This role ensures that all areas--spa, locker rooms, fitness center, pool area, and spa desk (if applicable)--are clean, stocked, welcoming, and operating in line with company standards. The ideal candidate is dependable, detail-oriented, and committed to providing an exceptional guest experience.

Requirements

High School diploma
Customer service experience
Previous experience handling money
Excellent communication, customer service skills, and work ethic
Efficient, well organized, and able to handle a variety of duties simultaneously
Professional manner, discretion, and appearance
Excellent verbal and written skills
Energetic, enthusiastic and motivational
Strong team player
Proficient in appropriate computer skills and office equipment
Ability to lift 25 lbs.
Availability to work nights, weekends and holidays
Availability to stand for long periods of time
Ability to stand, stoop, kneel, crouch, bend, walk, and talk
Regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms

Nice To Haves

college degree preferred

Responsibilities

Ensures the "Arch Amenities Group Experience" for members and guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
Adheres to policies of the facility and Arch Amenities Group.
Reports any incident or accident to the Facility Manager.
Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.
Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
Maintains a monthly inventory of supplies and or products, when applicable.
Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
Participates in the Manager on Duty (MOD) schedule, if applicable.
Helps ensure the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
Greets each and every guest with a smile and direct eye contact.
Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
Uses time efficiently throughout shifts by checking equipment, locker rooms, gift shop stocks, inventory, etc.
Ensures proper coverage when it's necessary to leave the area.
Keeps area clear of clutter and personal effects. Informs co-worker(s) of pertinent information at the end of the shift.
Maintains and updates staff communication books.
Informs facility manager of any member, guest, or facility issues.
Enrolls members and guests in programs.
Makes reservations for spa services and personal training, when applicable.
Receives payments for goods and services and properly accounts for the money.
Reconciles daily sales, deposits, and receipts, when applicable.
Assists staff with lifting and storing facility equipment, furniture, and products to help maintain the facility and prepare for special events.
Maintain cleanliness and organization of the spa, locker rooms, fitness areas, and pool.
Sweep, mop, vacuum, and take out trash regularly.
Restock linens and amenities in guest and locker areas; manage dirty laundry collection and delivery.
Sanitize wet areas, showers, bathrooms, grooming stations, and treatment rooms.
Greet and assist guests warmly, ensuring comfort and satisfaction.
Escort guests to changing areas and explain locker room, shower, and spa amenities.
Operate laundry equipment (if applicable); wash, dry, and fold linens as needed.
Communicate effectively with guests and team members regarding facility features and guest needs.
Promptly report any guest issues, facility concerns, or safety hazards to management.
Follow all Arch Amenities Group brand standards, safety procedures, and policies.
Perform additional duties as assigned by management.