Spa Practice Manager - Urban Medspa & Weight Loss Center

GVO Partners • Charlotte, NC

2d

About The Position

At Urban Medical Spa, we combine advanced aesthetic treatments with personalized, luxury-level care. Our mission is to help clients look and feel their best through exceptional service, clinical excellence, and a welcoming environment where confidence thrives. We’re seeking an experienced, driven, and people-focused Practice Manager to lead the daily operations of our growing medical spa. This role is ideal for a strong leader who thrives in a fast-paced environment, understands how to build high-performing teams, and is passionate about delivering an outstanding client experience while driving business performance. As the Practice Manager, you will oversee the day-to-day operations of the medical spa, ensuring exceptional client service, operational efficiency, team performance, and revenue growth. You’ll work closely with providers, leadership, and marketing to create a seamless patient experience while maintaining high standards across all areas of the business. This is a hands-on leadership role requiring strong operational management, team development, and business acumen.

Requirements

• 3–5+ years of management experience in a medical spa, aesthetics, plastic surgery, wellness, or healthcare setting
• Strong leadership, team-building, and people management skills
• Experience managing operations, budgets, KPIs, and revenue goals
• Excellent communication, organizational, and problem-solving abilities
• Passion for aesthetics, wellness, hospitality, and exceptional client care
• Ability to multitask and lead effectively in a fast-paced environment
• Proficiency with EMR systems, scheduling software, and Microsoft Office

Nice To Haves

• Bachelor’s degree in Healthcare Administration, Business, Hospitality, or related field preferred

Responsibilities

• Oversee all daily medical spa operations, ensuring smooth and efficient workflow
• Develop, implement, and maintain office policies, procedures, and operational systems
• Ensure compliance with healthcare regulations, safety standards, and company policies
• Manage scheduling, staffing coverage, inventory, and facility presentation
• Continuously identify opportunities to improve systems, workflows, and client experience
• Recruit, onboard, train, and supervise administrative and clinical staff
• Foster a positive, collaborative, and accountability-driven culture
• Conduct performance reviews, coaching, and ongoing staff development
• Lead by example with professionalism, positivity, and strong communication
• Support team morale, retention, and overall performance
• Ensure an exceptional client journey from booking through post-treatment follow-up
• Address client questions, concerns, and escalations professionally and promptly
• Create systems that enhance patient satisfaction, retention, and loyalty
• Maintain a warm, welcoming, and elevated spa environment
• Monitor and manage key performance indicators (KPIs), revenue goals, and budgets
• Partner with leadership and finance on billing, reporting, payroll, and expense management
• Identify opportunities to increase profitability and operational efficiency
• Support sales initiatives, membership growth, retail performance, and treatment bookings
• Collaborate with the marketing team to drive promotions, events, and provider visibility
• Support social media initiatives, reputation management, and community outreach
• Identify opportunities for business growth and client acquisition
• Build and maintain strong relationships with vendors and partners

Benefits

• Competitive salary + performance-based bonus opportunities
• Paid time off and paid holidays
• Employee discounts on treatments and products
• Career growth and professional development opportunities
• Supportive, team-oriented culture in a growing aesthetic practice

What This Job Offers

• Job Type: Full-time
• Career Level: Manager