Spa Manager, New York City
About The Position
Equinox seeks a Spa Manager to lead the spa at a flagship location in New York City. The role directs staff to deliver a high level of customer service, an excellent customer experience, and operational excellence. The Spa Manager is a results-oriented, energetic, creative, and enthusiastic leader who contributes directly to the organization. The spa offers wellness and recovery services delivered by holistic health professionals, specialists, and spa therapists, including signature massages and facials. The Spa Manager is responsible for spa desk staff and revenue, service delivery, client outreach, event planning, and product inventory. The role also includes performing specified massage services and requires a valid New York State Massage Therapy License.
Requirements
- Valid New York State Massage Therapy License.
- Customer service experience.
- Management experience and/or experience in spa, salon, or retail.
- 1–2 years of spa experience.
Responsibilities
- Perform 25-, 50-, 80-, and 110-minute deep tissue, sports, prenatal, and Swedish massages in a professional and comfortable setting.
- Hire and train spa desk staff.
- Schedule desk staff.
- Coach staff.
- Work toward service revenue goals.
- Work toward retail revenue goals.
- Plan events.
- Conduct direct client outreach.
- Conduct direct client in-reach.
- Manage product inventory.
- Direct spa staff to deliver high customer service, a strong customer experience, and operational excellence.
Benefits
- Competitive salary and benefits.
- Industry-leading commission opportunities for club employees.
- Complimentary club membership.
- Perks and incentives on products and services, including Personal Training, Pilates, Spa, and Shop.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
