SPA Manager

Sandy Lane Hotel•St. James, NC

5d•Onsite

About The Position

Sandy Lane Hotel, an AAA Five Diamond, Forbes Five Star exclusive resort and a member of Leading Hotels of the World, is seeking to recruit a Spa Manager. The Spa Manager reports to the General Manager and is responsible for the day-to-day operation of the spa to ensure consistent guest service and to maintain its membership of Leading Hotels of the World and its rating as a “Forbes 5-Star Spa”.

Requirements

Previous experience working in a 5 star hotel or resort with a minimum of seven years’ relevant spa/wellness experience.
Training in spa treatments, massage therapy or other modalities of bodywork
Must be certified in First Aid and CPR.
Characteristics that show a caring, empathetic and calming personality, so as to impart a feeling of peace and tranquility to those he or she comes in to contact with while at the spa.
A keen interest in wellness and a holistic approach to health and lifestyle
Knowledge of the all relevant operational Spa procedures, ensuring that they are effectively implemented and adhered to.
Ability to lead by example in terms of appearance, mannerism, behavior conduct, principles and values
Management and leadership skills to coach and train staff members to equip them with the necessary skills to deliver service and treatments as the expected standard.
Knowledge of hygiene and cleaning standards ensuring that they are in line with Sandy Lane Spa requirements.
Experience implementing effective preventive maintenance procedures for all gym equipment, ensuring that all operational checklists are in place and effectively managed.
Ability to manage by walking around at appropriate times and lead by personal example in terms of guest interaction.
Ability to manage time, attendance and productivity of champions
Experience to recruitment and select suitable applicants for relevant positions, under the guidance of the Director of Human Resources.
Ability to conduct and complete comprehensive inductions for each new spa champion, according to specified procedure.
Ability to foster and facilitate staff motivation through the development of professional one-on-one working relationships with all staff and effective recognition / implementation of staff achievement / incentive schemes.
Communication skills to deliver effective communication to all internal and external guests

Responsibilities

Responsible for the Day to Day operations of the Spa.
General supervision of all spa champions.
Oversees purchasing, paying attention to the budget to control spending.
Completes monthly therapist commissions.
Deals with all spa invoices.
Conducts spa champions appraisals every 6 months.
Attends spa monthly P & L meeting focusing on revenues and expenses.
Monitors all maintenance and housekeeping issues reporting defects in a timely manner.
Ensures that all spa products are available, for both professional use and retail sales.
Deals with all customer comments and complaints in line with hotel polices.
Oversees the monthly staff roster.