Spa Manager in Training

Hand & Stone•California, MD

12d•Onsite

About The Position

Hand and Stone is a massage and facial spa franchise in Alpharetta, GA seeking a spa manager to quickly ramp up and run the business in this location. The ideal candidate will have a minimum 3-5 years of management/sales experience, preferably in a membership sales environment and a strong team management spirit. The company focuses on creating an experience that exceeds our guests’ expectations and treats every guest & employee with respect, believing that happy employees lead to happy clients.

Requirements

Minimum 3-5 years of management/sales experience
Preferably in a membership sales environment
Strong team management spirit
A passion for people and sales
Proven record of sales success in a membership-based business
Demonstrated ability to balance coaching/mentoring with discipline
Strong organizational/planning and computer skills
Ability to work flexible schedule including days/evenings/weekends/holidays
Knowledge and understanding of spa services and product lines
Ability to understand key performance indicators and implement programs to achieve goals

Nice To Haves

Experience with a booking system like Zenoti software is a plus

Responsibilities

Recruiting and retaining massage therapists, estheticians, and sales associates
Oversee and manage the daily operations of a busy spa with focus on achieving membership & sales targets
Deliver exceptional customer service (75% of time spent working face to face with clients)
Promote the health and wellness benefits of both massage therapy and facials to drive spa memberships and retail sales
Handle administrative tasks including but not limited to payroll, scheduling, inventory and reporting