Spa Manager - At Alpenglow Spa

Vail Resorts•Keystone, CO

4d•$60,000 - $75,000•Onsite

About The Position

At Alpenglow Spa, we believe exceptional guest experiences begin with exceptional employee experiences. The Spa Manager is a people-first leader responsible for creating a supportive, engaging workplace where employees feel valued, empowered, and equipped to deliver outstanding service. By developing the team, improving daily operations, and fostering a culture of collaboration and accountability, the Spa Manager drives both employee satisfaction and business success.

Requirements

2–3 years of leadership experience in a spa, wellness, hospitality, or luxury service environment.
Passion for developing people and creating a positive workplace culture.
Strong leadership, coaching, communication, and conflict resolution skills.
Experience with scheduling, operations, sales, and performance management.
Proficiency with spa management software and digital communication tools.
Highly organized, detail-oriented, and committed to delivering exceptional service.
At least 18 years of age.

Responsibilities

Recruit, onboard, coach, and develop a high-performing team.
Foster a positive, supportive workplace culture through regular feedback, recognition, and open communication.
Create schedules that balance business needs with employee success.
Lead ongoing training and professional development to support employee growth and service excellence.
Ensure every guest receives exceptional, personalized service.
Support employees in resolving guest concerns with professionalism and care.
Maintain the highest standards of hospitality, cleanliness, and presentation.
Oversee daily spa operations, scheduling, inventory, and facility standards.
Monitor treatment utilization, retail performance, and key business metrics.
Collaborate on promotions, partnerships, and initiatives that grow revenue while enhancing the guest experience.
Continuously improve systems and processes to create a seamless experience for both employees and guests.
Ensure compliance with all health, safety, and sanitation regulations.
Ensure all team members complete required onboarding, safety, compliance, and ongoing training while maintaining accurate training records.
Maintain operational policies, procedures, inventory controls, and financial accountability.

Benefits

Free passes for employees
Employee discounted lift tickets for friends and family
Free ski lessons
Employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Health Insurance
Medical Insurance
Dental Insurance
Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans