Spa Manager

Ocala•Ocala, FL

7d•Onsite

About The Position

Hand and Stone Massage and Facial Spa is seeking a full-time spa manager for our full-service spa. The Spa Manager will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction. The ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation. The ideal spa manager candidate is goal oriented, and growth minded with a proven background in sales management, spa operations, and customer service. Spa Manager Performance will be based on the following metrics: Membership Conversion –you understand how to coach and motivate your spa team to educate and delight your clients, so they join our Lifestyle Program. Revenue –you understand how to drive revenue via scheduling, marketing and upgrading services. Recruiting –you are passionate about building a team of passionate spa professionals! Operations –you measure and deliver results, create a strong member base, and deliver a consistently excellent client experience! We are looking for someone with a lot of energy and passion for developing people.

Requirements

2 to 3 years management experience in the salon/spa, retail, or hospitality industry
Flexible schedule –this role requires a variety of hours which may include nights and a weekend day.
Ability to promote the benefits of massage and skin care services.
2 to 3 years management experience in the salon/spa, retail, or hospitality industry
Knowledge and understanding of all spa services and product line

Nice To Haves

One year management experience
College degree
One year sales experience
Experience leading a team of people
Spa experience preferred

Responsibilities

Leading a staff of service professionals and front desk associates
Demonstrated ability to balance coaching/mentoring with structured discipline
Delivering outstanding customer experiences in spa services and retail operations
Achieving financial results and goals
Handle administrative tasks including but not limited to payroll, scheduling, inventory, and reporting
Ability to work flexible schedule including days/evenings/weekends/holidays
Knowledge and understanding of all spa services and product line
Most importantly, motivate and cheer on our team to success every day!