Spa Manager on Duty - San Mateo
About The Position
The Spa Manager on Duty helps ensure a memorable experience for spa guests by greeting and orienting them to the facilities and providing personal guest service. This is a learning role intended to prepare the employee for the Spa Coordinator role. Under the direction of the Manager, the role supports daily spa operations, sales, staffing, inventory, staff onboarding, scheduling, and in-club outreach. The employee also maintains the spa’s cleanliness and appearance, responds to guest communications, addresses basic member issues, enforces policies, and escalates matters to the Spa Manager when appropriate. The schedule requires a commitment of at least three days per week and the ability to work opening and closing shifts; the posting also describes five six-hour shifts per week, totaling 30 hours.
Requirements
- Valid Massage Therapy or Esthetics License.
- One to two years of customer service experience.
- Minimum commitment of three days per week.
- Availability to work opening and closing shifts; the posting specifies five six-hour shifts per week (30 hours).
- Excellent customer service skills and an outgoing, friendly personality.
- Ability to work efficiently and productively in a fast-paced environment.
- Basic math and money-handling skills.
- Computer skills.
- Excellent organizational, communication, and problem-solving skills.
- Ability to multitask.
- Must be a team player.
- Enthusiasm, an upbeat and personable manner, and passion for and knowledge of the spa industry.
- Ability to use new techniques and ideas.
Responsibilities
- Support daily spa operations under the direction of the Manager.
- Contribute to spa sales goals by increasing product and service sales.
- Provide superior customer service to members, prospects, and guests.
- Maintain the cleanliness and aesthetic appeal of the spa.
- Assist with day-to-day staffing and basic member issues related to the spa.
- Respond to emails, phone calls, and voicemails in a timely and professional manner.
- Create and maintain professional business relationships with members and spa guests.
- Assist with managing, maintaining, and restocking spa inventory.
- Assist with training and onboarding new staff members.
- Help create and manage schedules for the spa department.
- Help run outreach events and programs within the club to promote performance results.
- Communicate professionally and courteously with Maintenance staff about spa cleanliness.
- Enforce policies appropriately and escalate issues to the Spa Manager when required.
- Perform other responsibilities as assigned.
Benefits
- Competitive compensation.
- Complimentary club membership.
- Discounts on Equinox products and services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
