Spa Manager-in-Training

Four Seasons • Scottsdale, AZ

22d • Onsite

About The Position

The Spa Manager-in-Training (MIT) program at Four Seasons is designed to bridge the gap between academic hospitality education and real-world leadership in a luxury spa environment. Over a 12–18 month period, participants gain hands-on experience through departmental rotations and operational leadership assignments, building expertise in spa operations, team management, and guest service excellence. The program provides exposure to all aspects of leadership, including a strategic project, mentorship from senior leaders, and ongoing feedback. Through this immersive experience, MITs develop critical thinking, problem-solving, and a deep understanding of luxury service standards, preparing them for future roles as Assistant Managers within the spa division.

Requirements

• Proven exceptional performance in your current role, demonstrating leadership potential.
• Excellent communication and organizational skills, with proficiency in English (additional languages are a plus).
• Strong interpersonal skills with the ability to build positive relationships with guests and colleagues.
• High attention to detail, problem-solving abilities, and a proactive mindset.
• Ability to work flexible hours, including evenings, weekends, and holidays, based on business needs.
• Candidates must have valid work authorization for the U.S.

Nice To Haves

• A college degree in hospitality, business administration, or a related field (preferred).

Responsibilities

• Support daily spa operations including reception, reservations, scheduling, and back-of-house processes to ensure smooth, efficient service.
• Oversee inventory, supplies, and facility upkeep, maintaining cost control and high operational standards.
• Supervise, coach, and support team members while assisting with hiring, training, onboarding, and performance development.
• Deliver exceptional guest experiences by engaging with clients, resolving concerns, and ensuring service excellence.
• Help drive revenue through retail promotion, upselling services, and supporting marketing initiatives and events.
• Partner with spa leadership to manage staffing, training programs, and financial performance metrics including budgets and labor costs.

Benefits

• Comprehensive health benefits including medical, dental, vision, and life insurance
• 401(k) plan with company match
• Exclusive employee rates and discounts at Four Seasons Hotels & Resorts worldwide
• Complimentary uniforms with dry cleaning service
• Complimentary shift meals and on-site parking
• Exceptional learning, development, and tuition reimbursement opportunities that support your growth, elevate your skills, and help you build a rewarding career
• A culture rooted in care, respect, and inclusion, where you're encouraged to bring your authentic self to work each day
• Employee events, celebrations, and recognition experiences that foster connection, belonging, and a strong sense of community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree