Spa Houseperson Attendant

Spire HospitalityStowe, VT
9d$22Onsite

About The Position

The Spa Houseperson is responsible deep cleaning areas within the spa and outdoor pools neat, clean and well stocked with all amenities.

Requirements

  • Communication- Ability to effectively present information and respond to questions from managers, employees, members and the general public.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
  • High Work Standards - Sets high standards of performance; assumes responsibility and accountability for successfully completing assignments or tasks with a high degree of attention to detail.
  • Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.
  • Must be flexible enough to work a variety shifts including evenings, weekends and holidays
  • High School Diploma or General Education Degree (GED) is preferred.
  • Previous housekeeping or professional cleaning experience required.
  • Excellent personal appearance, good communication skills and a friendly, congenial personality is a must
  • Ability to work in a high-volume, busy service environment while maintaining composure and focus on the guest
  • While performing duties of this job, the employee is required to consistently stand, walk, squat, use hand to write, talk, hear, see, taste, smell.
  • The employee must regularly lift and/or move at least 25 pounds.
  • Specific vision abilities required include distance vision and peripheral vision.
  • Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
  • Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.

Nice To Haves

  • Minimum one-year experience providing customer service in a high-end fitness center or luxury spa environment, a plus

Responsibilities

  • Be on time for each shift and flexible with your schedule, supporting the needs of the spa.
  • Clean treatment rooms and public spaces using a vacuum cleaner, broom, cloths, mops, sponges, brushes, and/or cleaning agents.
  • Empty trash throughout the spa, wiping down trash cans as needed.
  • Pick up and restock towels, straighten chairs throughout the indoor and outdoor pool areas.
  • Break down coffee and water stations after the spa and fitness center have closed.
  • Maintain a safe, clean and well-organized spa environment through consistent monitoring of the facility.
  • Clean steam rooms and saunas nightly
  • Engage with guests and actively promote the spa, treatments, services, sessions and retail as well as programs, promotions and/or discounts available.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
  • Provide accurate, appropriate and immediate responses to all requests and ensuring complete guest satisfaction.
  • Possess ability to work without direct supervision.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Assist in all areas of spa operation as requested by management.
  • Maintain personal appearance and grooming standards consistent with company standards.

Benefits

  • EARLY PAY OR EARNED WAGE ACCESS get paid before payday
  • dental
  • vision
  • pet discount program
  • identity theft protection
  • pre-paid legal support
  • flexible spending accounts
  • matched 401K
  • life
  • critical accident or illness
  • short- & long-term disability
  • wellness programs
  • wonderful hotel discounts and much more

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

101-250 employees

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