Spa Host - Part Time

SOUTHALL FARM & INN•Franklin, TN

4d•Onsite

About The Position

Southall is a premier destination bringing nature, produce, and people together in a powerful and unique way. The Spa Host is responsible for the overall guest experience from start to finish. This role includes curating the spa & wellness journey, communicating with the greeters cabin, valet and other departments, preparing the guest for their spa day, assisting guests with questions regarding specific spa services and products, checking the guest into the computer system and modifying appointments as needed, collaborating with back of house support team to guide the guest through their spa journey and charging for services performed. Occasionally the concierge may assist with restaurant reservations, activities, or other hotel needs.

Requirements

Must be detail-oriented and have ability to prioritize tasks
Must have enthusiasm and possess excellent customer service skills
Excellent communication, listening and reporting skills
The ability to work in a high-volume, busy service environment while maintaining composure, focus and a positive attitude.
Must be a team player
Service experience required
Previous experience in a service-oriented role
Strong organizational skills with attention to detail
Elegant verbal and written communication style
Proficiency in using booking systems and Microsoft office software
Friendly, approachable demeanor with a genuine passion for wellness and hospitality
The ability to do precision work using hand tools or work aids to work, move, guide, or place objects or materials
Considerable dexterity of hands and fingers to do detailed work in a consistent manner

Nice To Haves

Luxury, hospitality, spa or wellness experience preferred
High School diploma or equivalent preferred
Additional certifications in hospitality or wellness services are a plus

Responsibilities

Greet guests warmly and provide an overview of their spa experience
Curate and personalize the guest's wellness journey from arrival to departure
Communicate with the greeter’s cabin, valet, and other departments to ensure seamless guest transitions
Assist guests with check-in, including entering and updating information in the computer system
Modify and manage spa appointments as needed
Answer guest inquiries regarding spa services, products, and amenities
Process service charges, payments, and checkout procedures
Occasionally assist with restaurant reservations, activities, and other hotel needs
Prepare locker rooms and relaxation areas to maintain a serene environment
Collaborate with front-of-house hosts to guide guests through their spa experience
Ensure guests have appropriate robes, slippers, and amenities
Maintain cleanliness and organization of spa facilities, including locker rooms and relaxation areas
Restock supplies and refreshments for guest comfort
Support therapists and technicians by ensuring treatment areas are set up and ready
Assist with laundering and organizing linens and towels
Address guest requests and ensure a smooth flow of spa services
Perform additional duties and projects as assigned by Southall Leadership