Spa Host

Appellation Healdsburg • Healdsburg, CA

2d • Onsite

About The Position

The Spa Receptionist serves as the welcoming guide to our guests' wellness journey. This is a key role that ensures each visit is smooth, meaningful, and memorable—from first contact to farewell. If you’re someone who enjoys helping others, sharing knowledge about great products, and contributing to a culture of wellness and care, we invite you to join our founding team.

Requirements

• A person who thrives in service environments and genuinely enjoys connecting with others
• Calm under pressure, flexible, and able to multitask with grace
• Creative, curious, and open to learning new systems and information
• Interested in (or experienced with) beauty, wellness, spa, or medical environments
• Enjoy talking about products and helping guests find what supports their well-being
• Brings a teachable spirit and a team-first mindset
• Comfortable with technology, including booking software and point-of-sale systems
• Prior experience in a spa, salon, wellness, retail, or medical front office setting preferred
• Strong communication and organizational skills
• Experience in customer service or hospitality
• Computer-savvy and willing to learn spa software (training provided)
• Available to work evenings, weekends, and holidays as needed

Nice To Haves

• Cosmetology license, esthetics background, or product sales experience is a plus

Responsibilities

• Greeting guests warmly and genuinely; creating a welcoming, calm first impression
• Answer phones, respond to inquiries, book appointments, and manage daily scheduling
• Support guest check-ins and check-outs, including payment processing
• Provide informed recommendations on retail products and spa services
• Maintain cleanliness and ambiance of the reception area and retail displays
• Assist with light administrative tasks, inventory, and laundry coordination
• Communicate effectively with the treatment team to ensure flow and timing
• Help guests feel seen, heard, and supported throughout their visit

Benefits

• Competitive hourly compensation
• Benefits
• Beautiful, serene work environment in a brand-new luxury spa
• Opportunity to grow with an inspired, wellness-focused hospitality brand
• Continued training in service, wellness, and product education
• Go home with a smile on your face knowing that you made a difference in someone’s day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed