Spa Host

Winston Hospitality•Thackerville, OK

5d•Onsite

About The Position

Join Our Spa Team as a Spa Host! Are you passionate about creating exceptional guest experiences in a tranquil and luxurious setting? As a Spa Host, you’ll be the face of our spa, welcoming guests with warmth and professionalism while ensuring their every need is met. If you're enthusiastic, detail-oriented, and love helping others relax and unwind, this is the perfect role for you!

Requirements

High school diploma or equivalent required.
Ability to work with multi-line phone systems, sell products, and confidently educate guests on treatments and services.
Ability to stand for long periods, bend, reach, and lift up to 25 lbs.
Ability to work in varying temperatures and maintain a professional appearance at all times.
Must be able to work in a fast-paced, guest-focused environment.

Nice To Haves

Previous experience in hospitality, retail, or the salon/spa industry is a plus.
Experience with spa software and Microsoft Office is preferred.

Responsibilities

Greet and orient guests, ensuring they feel welcome, relaxed, and informed as they enter the spa.
Escort guests to their lockers, providing them with robes and slippers, and offer assistance whenever needed throughout their visit.
Help maintain the cleanliness and order of all guest areas—lounge, locker rooms, fitness center, and wet facilities—to create a serene, well-stocked environment.
Answer phones, route calls, manage emails, and assist with reservations, ensuring smooth communication between guests and spa staff.
Help with turning rooms between treatments, assist with spa laundry, and make sure that retail and professional product inventory stays up-to-date.
Provide confirmation calls, address any last-minute changes in appointments, and ensure guests receive timely, accurate information about services.
Confidently recommend and up-sell spa services and retail products to enhance the guest’s experience.
Contribute to a calm, relaxing atmosphere by ensuring cleanliness and the immaculate presentation of all areas of the spa.
Handle all guest interactions with the highest level of hospitality, resolve any concerns, and ensure their time at the spa is nothing short of perfect.