Lead Spa Host - Bellagio

MGM Resorts International

6d • Onsite

About The Position

The Lead Spa Host is responsible for leading and coordinating the daily activities of the Spa Host team while delivering an exceptional luxury guest experience throughout the spa and salon. This role serves as the primary on-shift resource for Spa Hosts, providing guidance, coaching, and operational support to ensure seamless service delivery, efficient operations, and adherence to spa standards. The Lead Spa Host champions guest satisfaction by creating welcoming and personalized experiences, facilitating daily operations, supporting team development, and maintaining the highest standards of professionalism throughout the spa, salon, relaxation lounges, conservatory, pool balcony, and other guest-facing areas.

Requirements

• 2+ years of prior relevant experience in a luxury spa, salon, hospitality, resort, or guest service environment
• Experience with spa scheduling and reservation systems
• High School Diploma or GED
• Must be 18 years of age or older

Nice To Haves

• Previous experience preferred serving in a lead, or trainer role

Responsibilities

• Lead and coordinate the daily activities of the Spa Host team to ensure exceptional guest service and operational excellence
• Serve as the primary resource for Spa Hosts during assigned shifts by providing guidance, support, and direction
• Support the onboarding and training of new Spa Hosts and assist with ongoing team development
• Facilitate daily pre-shift meetings to communicate business needs, VIP arrivals, special events, group bookings, and operational priorities
• Assist with assigning daily responsibilities, coordinating break schedules, and ensuring adequate coverage throughout the operation
• Address guest concerns promptly and professionally while supporting service recovery efforts when necessary
• Facilitate the daily flow of guest reception, appointment coordination, treatment scheduling support, and group bookings
• Partner with Spa Attendants, Service Providers, Salon Team Members, and leadership to ensure seamless communication and execution of services
• Assist with coordinating VIP visits, group experiences, and special events
• Participate in departmental meetings, trainings, and continuous improvement initiatives

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED