Spa/Health Club Receptionist
About The Position
The Spa Receptionist is responsible for guest satisfaction in the spa by performing the proper services to the best of their ability and maintaining Four Seasons standards throughout all procedures. Facilitates guest arrival and departure in the spa. Coordinate spa treatment bookings. Schedule treatments with selected Spa software, maximizing time within the treatment schedule and tracking guest preferences. Responds to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and comfort. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Assist guests with all inquiries in connection with spa services. Assists guests with the sale of retail merchandise; assist in the inventory and stocking of retail items. Ability to work, weekends, nights, and holidays.
Requirements
- At least 6 months of spa receptionist or related experience, preferably in a luxury hotel or resort.
- Excellent personal presentation and interpersonal skills.
- Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions.
- Willing to work in a fast-paced environment.
- Ability to operate all computer equipment necessary to perform the job; knowledge of Book4Time preferred/is a plus.
- Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.
- Work authorization in the United States required.
- Ideal candidate will have a flexible schedule with availability to work weekends and holidays.
Nice To Haves
- knowledge of Book4Time preferred/is a plus.
Responsibilities
- Facilitates guest arrival and departure in the spa.
- Coordinate spa treatment bookings.
- Schedule treatments with selected Spa software, maximizing time within the treatment schedule and tracking guest preferences.
- Responds to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and comfort.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Assist guests with all inquiries in connection with spa services.
- Assists guests with the sale of retail merchandise; assist in the inventory and stocking of retail items.
Benefits
- Medical, vision and dental insurance
- Complimentary life insurance
- Short-term disability insurance
- Paid time off and holiday
- 401k Retirement Plan
- Exciting training and development opportunities
- Complimentary employee meals
- Complimentary room nights at Four Seasons hotels around the world
- Discounted employee parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
