Spa Front Desk- Sales Associate
About The Position
Join our team at The NOW Massage boutique Downtown Orlando, where sales meets serenity. We’re looking for a confident, people-loving sales professional who thrives on connecting with guests, recommending memberships and enhancements, and helping clients experience the long-term benefits of regular massage — all within a beautiful, elevated, zen-inspired environment. If you enjoy hitting goals, building relationships, and getting paid for your performance, this could be the perfect fit. As a Sales & Customer Experience Representative (Experience Guide), you are the face of our boutique and a key driver of revenue. You will welcome guests and create a warm, elevated first impression, customize each guest’s massage experience, educate guests on enhancements, memberships, and retail products, confidently recommend memberships to support long-term wellness, book appointments and manage the front desk flow, and handle checkout and ensure a seamless guest journey. You’ll combine hospitality and sales skills to deliver an exceptional experience while driving performance. The Experience Guide is responsible for delivering an exceptional guest experience while driving sales of enhancements, memberships, retail, and gift cards. This role ensures smooth daily operations of the boutique, maintains front desk standards, books appointments, promotes services, and handles guest transactions. You’ll embody The NOW brand truths: Live in the NOW, Kindness is Magic, Care for Those Who Care for Others, Authenticity Always.
Requirements
- Sales and customer service experience required
- Strong communication and listening skills
- Comfortable recommending products and closing sales
- Positive, enthusiastic attitude
- Strong problem-solving abilities
- Team-oriented mindset
- Detail-focused and efficient
Nice To Haves
- Health and Wellness industry experience preferred
- Proven sales experience
- Naturally outgoing and confident
- Knows how to build rapport and guide conversations toward a sale
- Experience in retail, membership sales, hospitality, or commission-based roles
- Enjoys working toward goals and being rewarded for performance
- Detail-oriented and thrives in a fast-paced environment
- Successfully hit sales targets before
Responsibilities
- Welcome guests and create a warm, elevated first impression
- Customize each guest’s massage experience
- Educate guests on enhancements, memberships, and retail products
- Confidently recommend memberships to support long-term wellness
- Book appointments and manage the front desk flow
- Handle checkout and ensure a seamless guest journey
- Deliver top-level service to guests and team members
- Warmly greet and check in guests
- Actively drive membership, enhancement, retail, and gift card sales
- Educate guests on services and products
- Accurately book, edit, and cancel appointments
- Open and close the boutique following SOPs
- Resolve guest concerns professionally
- Maintain reception and guest areas to brand standards
- Collaborate with leadership to improve performance and innovation
Benefits
- Paid training
- 10% retail commission on top of hourly pay
- Paid Time Off
- Free massages
- Friends & Family discounts
- Employee discounts
- Dental and Vision insurance
- Beautiful, aesthetically inspiring work environment
- Positive, supportive team culture
- Snacks, coffee, and tea in the breakroom
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
