Spa Front Desk Attendant

Crestview Management, LLC•Clearwater, FL

6h•Onsite

About The Position

Hilton Clearwater Beach Resort & Spa is looking for a Spa Front Desk Attendant to join their team. The ideal candidate will have a background in hospitality and/or some experience in a resort spa/salon environment. This up-beat, friendly person will be the face of the spa, responsible for greeting guests, scheduling spa service appointments, keeping operations running smoothly, and promoting retail products. The role requires the ability to handle a fast pace with multiple guests at a time, be adept or quick to learn scheduling software and point of sale registers. Proficiency in basic computer skills (Excel, PDF files, Word), excellent email and phone etiquette, and confidence with basic math skills (addition/subtraction, percentages) are necessary. Responsibilities also include back-of-house tasks such as maintaining spa cleanliness and stocking, tidying locker rooms/lounges, and completing start-of-day/end-of-day closing checklists, along with other administrative duties as assigned.

Requirements

Strong computer skills (Word/Excel/Adobe/scheduling software)
Strong phone skills
Detail-oriented
Professional, calm, and soothing demeanor
Ability to read and write professional emails
Ability to speak professionally on the phone
Ability to complete forms/reports as required
Ability to effectively present information in one-on-one and small group situations to guests and other associates
Ability to achieve positive guest relations and maximize guest satisfaction
Ability to work without constant direct supervision and keep busy with various projects
Ability to handle stressful situations (e.g., multiple guests checking in/out at the same time)
Service-minded individual with a positive attitude
Basic math skills (addition/subtraction, percentages)
Good working knowledge of basic computer skills (excel, pdf files, & word)