Spa - Front Desk Agent

Nemacolin•Wharton Township, PA

17h•Onsite

About The Position

We are seeking key positions in our Spa department responsible for greeting guests and ensuring they arrive at their designated areas within the spa. Our guest's first impression is vital to a lasting one! If you have the charisma and energy that everyone talks about, we have the career for you!

Requirements

Ability to communicate fluently in English.
Ability to maintain appropriate grooming standards according to organizational policy.
High school diploma.
Previous experience in the retail or hospitality industry.
Able to work a flexible schedule that includes nights, weekends and holidays.
Effective interpersonal, verbal, and written communication skills.

Nice To Haves

These skills and abilities are typically acquired through completing a high school degree or equivalent, and recreational experience is preferred.

Responsibilities

Responsible for greeting all guests that come to the spa and assisting them with any requests that they may have.
Responsible for checking in appointments, booking services, and checking out appointments.
Must be able to provide guests with answers to any questions they may have concerning spa services and procedures.
The candidate must be able to communicate well with guests in addition to associates and other members of management.
Maintaining complete knowledge of all resort features, services, and hours of operation.
Maintaining knowledge of all spa and salon services as well as fitness center programs and daily group activities.
Booking spa appointments and assisting guests with the check-in process as well as the check-out process.
Greeting all guests with a warm welcome and ensuring that they are satisfied with their spa experience.
Accommodating all guest requests quickly and courteously.
Handling complaints effectively and efficiently.
Setting up workstations with the appropriate supplies.
Other Job duties assigned.

Benefits

Paid training and structured onboarding
Hands-on learning and cross-department opportunities
Clear pathways for advancement and internal promotion
Recognition through individual and team honors
Competitive hourly wages and attractive 401(k) program
Medical, dental, and vision coverage for eligible associates
Paid time off and holiday compensation
Discounted associate meals and uniform services
Savings across resort dining, retail, spa, and activities
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community