Desk Agent | Spa

Omni Hotels & Resorts • Fernandina Beach, FL

1d • Onsite

About The Position

The Desk Agent will support the efforts of the sales team to drive top-line revenue for the hotel. This role involves managing and assigning all sales inquiries for group, catering, and private dining sales. The Desk Agent will assist sales managers with the preparation of contracts, proposals, and addendums. Additionally, they will create departmental POs, maintain inventory of office supplies, collateral, and promotional items, and accurately record and process direct opportunities in the hotel sales system (Delphi and Tripleseat). The Desk Agent will also assist clients and media in the absence of the Sales Manager, coordinate client site inspections and preplanning visits, and assist managers with RFP responses and meeting arrangements as needed.

Requirements

• Must be self-directed, motivated and demonstrate intuitive customer service and interpersonal skills
• Passionate for hospitality and effectively engages with internal and external clients
• Communicates clearly, concisely, and openly in all interactions
• Has exceptional attention to detail, organizational, analytical and time management skills
• Multi-tasks and priorities in a fast-paced work environment
• Exercises sound judgment evaluates situations and utilizes appropriate and creative resources to solve problems
• Is technologically savvy, with a working knowledge of Microsoft Office, Excel, Delphi FDC and Opera preferred

Responsibilities

• Support the efforts of the sales team to drive top-line revenue for the hotel.
• Manages and assigns all sales inquiries for group, catering, and private dining sales.
• Assist sales managers with preparation of contracts, proposals, and addendums.
• Create departmental POs and maintain inventory of office supplies, collateral, and promotional items
• Accurately record and process direct opportunities in hotel sales system (Delphi and Tripleseat)
• Assist clients and media in the absence of the Sales Manager
• Coordinate client site inspections and preplanning visits
• Assist managers with RFP responses, and meeting arrangements as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed