Spa Front Desk Agent - Executive & Admin

Hard Rock Hotel & Casino Ottawa•Atlantic City, NJ

2d•Onsite

About The Position

The Spa Attendant is responsible for supporting the guest experience from check in to departure by greeting the guest and guiding them through the facility explaining spa facilities and offerings. They are responsible for keeping the lounge areas neat, locker areas and restrooms clean and stocked with all amenities. Tasks include opening set up, daily maintenance of all guest amenities as well as closing procedures. The Spa Attendant will support the guest experience in accordance to Hard Rock and Forbes guest services standards.

Requirements

Spa/Salon experience a plus
High school diploma and minimum 6 months guest service experience required.
Must have computer experience and understanding of basic office equipment
Ability to be efficient and productive in a fast-paced environment.
Must have enthusiasm and possess excellent customer ώστε skills.
Enjoy working with people and possess a friendly and outgoing personality.
Excellent communication and listening skills.
Must be a team player.

Responsibilities

Be on time for your shift.
Ensure spa lockers, robes and slippers are stocked for guests
Maintain a safe, clean and well-organized spa environment through consistent monitoring of the locker/facility area.
Stock locker room supplies and amenities and maintain accurate supply lists and inventory sheets.
Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
Maintain eye contact when addressing external and internal guests.
Handle guests’ questions and concerns professionally and courteously.
Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
Maintain a positive attitude and contribute toward a quality work environment.
Regularly attend, participate in and support training and staff meetings.
Assist in all areas of spa operation as requested by management.
Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
Demonstrate actions and behaviors that reinforce the Company’s Mission and Values.