Part Time Spa Front Desk Agent

Sage Hospitality • Denver, CO

4d • Onsite

About The Position

The Oxford Club & Spa is seeking a Part Time Spa Front Desk Agent to join their team of hospitality professionals. This role is responsible for managing the reception area of the spa, ensuring guests are greeted professionally and courteously. The agent will handle telephone and in-person inquiries about appointments, club information, and guest concerns, contributing to the spa's reputation for unparalleled service. The Oxford Club & Spa has been servicing Denver locals and The Oxford Hotel's guests for over 27 years, specializing in beauty and lifestyle services with a focus on customized beauty and wellness for positive and healthy living.

Requirements

• High school diploma or equivalent
• High school graduate level mathematical aptitude
• Knowledge of standard cash handling procedures
• Knowledge of computerized cash register systems
• Past experience in dealing directly with the public
• General knowledge of basic customer service skills
• Fluent in oral and written English
• Vision ability to read written communication, including computer screens
• Hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing
• Ability to understand and follow verbal/written instructions
• Ability to work on more than one task at a time
• Ability to communicate both verbally and in writing
• Ability to use tact and understanding when dealing with a variety of customer service issues, including stressful and highly emotional situations
• Highly organized
• Able to pay attention to minute written and verbal details, particularly when performing multiple tasks

Nice To Haves

• None required

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied.
• Facilitates guest departure (check-out) on a daily basis by following established point of sale procedures in order to close guest account.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise spa charges upon check-out and maintain accurate guest files.
• Courteously answers inquiries and accepts appointments, both in person and by telephone, by accurately communicating service rates and information and by using suggestive selling techniques (internal promotion, programs and discounts) to sell products and services.
• Maintains a good customer relation by using guest name throughout interactions, keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on the telephone.
• Maintain clear and concise communication with leadership team and management regarding any occurrences involving associates or guests that require attention.

Benefits

• Eligible to participate in the Company’s 401(k) program with employer matching
• Paid Sick Time
• Employee Assistance Program
• Great discounts on Hotels, Restaurants, and much more
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED