Spa Director

Four Seasons Hotels and Resorts•Los Angeles, CA

5d•$130,000 - $140,000•Onsite

About The Position

The Beverly Wilshire, Beverly Hills, A Four Seasons Hotel is looking for a Spa Director who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. The Spa Director reports to the Hotel Manager. Work authorization for the location is required. Join Our Team Located at the intersection of Wilshire and Rodeo, an international cast of personalities comes together amid urban buzz, Hollywood glamour and a sophisticated California vibe. Experience CUT, Wolfgang Puck's, and become part of a iconic hotel of the Four Seasons Portfolio. Work on a team that is built on mutual respect, collaboration, excellent service and passion for providing above and beyond guest experiences. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

Requirements

Reading, writing and oral proficiency in the English language is required.

Nice To Haves

5 Years of luxury hotel experience is preferred.

Responsibilities

The Spa Director is in charge of a team that consists for lead therapists, therapists, attendants and coordinators.
This leader establishes treatment protocols fur cutting edge spa treatments and massage therapies, conducts professional training, creates budgets, manages the Spa menu and leads by example.
Creative problem-solving skills is a must.
Administrative duties consist of but are not limited to payroll, team schedules and inventory amongst others.
The Spa Director duties include but are not limited to oversee the Fitness, Pool, Spa & Retail operations of the Hotel.
Manage and oversees The Spa, Fitness and Pool Departments and all they entail.
Works with and supervises professional personnel such as Ayurvedic doctors, Herbalists, Medical Practitioners, etc.
Maintain operating criteria/spa concepts and be responsible for the coordination and scheduling of all Spa & fitness related services in relation to consistency with policies, philosophy and objectives for the Spa.
Convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale.
Develop and enhance programs and policies to ensure employers of choice and retention of high performers and high potential Managers.
Oversee the cleanliness of the Spa, pool and fitness as well as coordinating special requirements with Housekeeping, Laundry, and Engineering.
Understand and implement emergency response procedures and respond properly in any hotel/ spa, pool & fitness emergency to assure staff and guest safety.
Predict trends and implement for the good of the business.
The ability to liaise with the Public Relations Department in order to promote the Spa, pool & fitness and all relevant treatments/philosophies.
Strategically and proactively developing programs, marketing initiatives and promotions to increase revenue generating opportunities, enhance the guest experience, and increase the repeat guest base.
Creating Wellness and Fitness experiences that align with guest interests and ability levels.
Establishing beneficial partnerships with all product, equipment, and supply vendors that include competitive pricing, technical support, training programs and coop promotions.
Schedule staff and complete payroll records and reports in accordance with budgeted guidelines.
Responsible for the administration of goods, requisitions, inventories, storage and cost-effective usage of all department related materials and assets, according to standards to ensure for smooth operation.
Issue recommendations regarding the annual operating budget, capital investment budget, operating planning and further periodic evaluations of financial performance, including reports on sales and operations with supporting statistical data.
Promote growth through increasing revenue and daily operational efficiency while maintaining healthy spa morale.